
20% Off on your first order
When you register with us!

Easy & Fast Returns
30 Days Free Return Policy*

24/7 Customer Support
Online Help By Our Agents

100% Secure Payments
PayPal / MasterCard / Visa
To set up an account, follow these steps:
Your personal information is kept strictly confidential and is never shared with third parties. For more details, please refer to our [Privacy Policy].
You can update your account information by clicking on the “My Account” icon at the top right of our website.
If you have forgotten your password, click on the “My Account” icon at the top right of our website. Below the login field, select “Forgot your password?” and follow the instructions to receive a password reset email
To track your order, click on the “My Account” icon at the top right of our website.
You can adjust the quantity or cancel an item from your order by accessing “My Account” and selecting the “Modify or Cancel Orders” option. However, once an order has been processed or shipped, changes are no longer possible.
Click on the “My Account” icon at the top right of our website to view tracking details for your order.
First, verify your shipping status by checking your order details in “My Account.” If a tracking number is available, check with the shipping provider. If the package is marked as “delivered” but has not arrived, please contact our Customer Service team for assistance.
Check your order details and tracking status. If all items show as delivered but something is missing, contact our Customer Service team for support.
Review your tracking details to confirm all items have been shipped. If your package appears complete but parts are missing, reach out to our Customer Service team for assistance.
Backordered items will be shipped as soon as they are restocked. Since supply availability varies, we appreciate your patience.
Shipping fees are automatically determined at checkout. Simply add products to your cart and proceed to the checkout page to view available shipping options and pricing.
We provide two shipping options:
Our shipping provider requires addresses to be in English. To ensure proper formatting, we use an address validation service to convert non-English addresses.
Most address conversions are accurate, but if you notice an issue, contact our Support Team before shipment. If your package is already in transit, the carrier will reach out to confirm the correct address at no additional charge.
No, we have carefully chosen our shipping provider for their reliability and competitive rates.
If you receive an incorrect item, please contact Customer Service within 72 hours of delivery for assistance.
A 15% restocking fee applies to returns of unwanted items, and shipping costs are non-refundable. If a discount was applied to your order, it may be adjusted based on the return. Customized items returned for reasons unrelated to an error on our part are subject to a 50% processing fee on the final refund amount.
Currently, we do not offer exchanges. You may return the product for a refund and place a new order for your preferred item.
At this time, customers are responsible for return shipping costs. We strongly recommend using a registered and trackable shipping method to ensure the safe return of your package.
No, online orders must be processed separately. Please contact our team for return instructions.
We apologize for any inconvenience. If your item is damaged or defective upon arrival, contact our Customer Support Team, and we will assist you with a replacement under our Warranty Program.
Customers are responsible for shipping costs when sending items for warranty repairs unless the product was defective upon arrival.
Warranty repairs are typically completed within 7 days of receiving the item, depending on parts availability. Once repaired, the product will be shipped back at the customer’s expense.
For updates, please contact Customer Support at support@infinyty.ca.
When you register with us!
30 Days Free Return Policy*
Online Help By Our Agents
PayPal / MasterCard / Visa
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